Privacy Policy
Last updated: April 6, 2026
RB Management collects and processes personal information to provide payment services. This policy describes what we collect, how we use it, and your rights.
Information We Collect
We collect information you provide when making a payment: your name, unit number, email address (if provided), and payment amount. We do not collect or store credit card numbers, bank account numbers, or other payment credentials. All payment data is processed directly by Stripe, our payment processor.
How We Use Your Information
We use your information to: process your dues payment, send payment receipts, verify your identity against your association's roster, and provide payment records to your association's management.
Information Sharing
We share your payment information with: your association's management company, Stripe (payment processing), and Supabase (secure data storage). We do not sell your personal information.
Data Retention
We retain payment records for 7 years per IRS requirements. Active homeowner information is kept for the duration of your membership. Inactive homeowner records are anonymized 1 year after deactivation.
Security
We protect your information through encrypted database storage, secure HTTPS connections, and PCI-compliant payment processing via Stripe. We never store payment card or bank account details on our servers.
Portal Access and Verification
We send a one-time verification code to the email address on file to confirm your identity before granting portal access. Codes expire after 15 minutes and aren't stored after verification. Portal sessions expire after 15 minutes of the initial verification. No persistent account or login is created.
Recurring Payments
If you enroll in autopay, we store a payment method reference (a token) with Stripe. We don't store card numbers or bank account details. Stripe holds that information and processes recurring charges on your association's billing cycle. You can cancel autopay at any time through the portal.
Balance and Ledger Data
We track charges, payments, late fees, credits, and adjustments to calculate your balance. This data is visible to you through the portal and to your association's management. Balance records are retained for 7 years per IRS requirements.
Email Communications
We send payment receipts, overdue reminders, autopay confirmations, and verification codes to the email address on your association's roster. Emails are sent through Resend, our email delivery service. Contact the management office if you want to update your email address or stop receiving reminders.
Your Rights
Contact the management office to request access to, correction of, or deletion of your personal information. Deletion requests are subject to the data retention requirements above.
Contact
For privacy questions, contact the management office or email contact@rb-mgt.com.