Terms of Service

Service Description

RB Management provides an online payment portal for members to pay dues to their association. Payments are processed by Stripe. Each association manages its own Stripe account and receives funds directly.

Payment Terms

All payments include a processing fee displayed before you confirm. Credit card fees: 2.9% + $0.30. ACH bank transfer fees: 0.8%, maximum $5. Your association receives the full dues amount. The processing fee covers payment handling costs.

ACH Payments

Bank transfers take 3-5 business days to process. If a bank transfer is returned (insufficient funds, closed account), the payment will be reversed and your association will be notified.

Recurring Payments (Autopay)

Autopay charges your saved payment method on your association's monthly billing date. You can enroll or cancel at any time through the portal or by contacting management.

Autopay includes an additional 0.7% processing fee on top of the standard payment fees. Full fee breakdown: credit card payments are charged 2.9% + $0.30, ACH bank transfers are charged 0.8% (maximum $5), and autopay adds 0.7% to whichever method you use.

If a recurring charge fails, we'll notify you by email. Your association may apply late fees after the grace period. Canceling autopay takes effect at the end of your current billing cycle.

Late Fees

Your association sets its own late fee rules, including the amount and grace period. Late fees are applied automatically after the grace period expires if your balance is unpaid. Homeowners with active autopay and a zero balance aren't charged late fees. Contact the management office for questions about your association's late fee policy.

Portal Access

The homeowner portal lets you view your payment history and current balance. Access requires verification with your last name, unit number, and a one-time code sent to your email. Portal sessions expire after 15 minutes. No account is created.

You're responsible for keeping your email address current with your association.

Email Notifications

We send payment receipts, overdue reminders, and autopay confirmations to your email on file. These emails are sent automatically based on payment activity. Contact the management office to update your email address.

Refunds

Refund requests are handled by your association's management. If approved, refunds are processed through Stripe and returned to your original payment method. Credit card refunds typically appear within 5-10 business days. Bank transfer refunds may take longer.

No Account Required

You don't need to create an account to make a payment. You identify yourself using your last name and unit number as registered with your association.

Accuracy

You are responsible for verifying your payment amount and identity before confirming. Contact the management office if your roster information is incorrect.

Limitation of Liability

RB Management is a payment processing tool. We are not responsible for disputes between homeowners and their associations regarding dues amounts, late fees, or account balances. Contact your association's management for billing questions.

Changes to Terms

We may update these terms. Continued use of RB Management after changes constitutes acceptance.

Contact

For questions about these terms, contact the management office or email contact@rb-mgt.com.